Legal notice

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mayassargroup@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mayassargroup@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mayassargroup@gmail.com.

Refund policy

 

Returns/Replacement Policy

In what situations can I return/replace a product?

  1. Product(s) delivered did not match the items ordered;
  2. Product(s) delivered are past or near to its expiry date (products with an expiry date of less than 03 months shall be considered as near expiry);
  3. Product(s) delivered were damaged in transit/products having a tampered seal;

WHICH ITEMS CANNOT BE RETURNED OR REPLACED?

  1. Product(s) opened/used or tampered.
  2. Batch number of the product being returned does not match with the batch number as mentioned on the invoice.
  3. Product(s) is without its original packaging.
  4. Return or replacement appeal is made after 7 days from date of delivery.
  5. Damaged/ missing product(s) is conveyed after 2 days from date of delivery.

How should I proceed if I want to return/replace the product?

  1. You may raise a return/replacement request with our customer care within 07 days from the delivery of the product(s) if you have obtained incorrect product(s) or product(s) whose expiry date is up.  In case your product(s) are damaged, or you have received missing product(s), immediately raise request for a replacement within 2 days from the date your product(s) has been delivered.
  2. Upon receiving your replacement/refund request, we will verify the authenticity and the nature of the request, and we may ask for photographic proofs of the damaged, tampered, expired or wrong product(s) delivered to you. 
  3. Once we have gone over your request, our courier partner will pick up the product(s) that have been delivered to you. We will contact you to confirm the date of reverse pick-up.
  4. Just in case, our courier partners are unavailable due to certain circumstances in your location, you will be required to self-ship the product(s) via a dependable courier company. In such case, we will compensate you with the courier charges, via any a wallet or a digital payment option. 
  5. After we receive your product(s), we will authenticate it against your request. If we find that the request is genuine, we will initiate the refund or replacement process. 
  6. In case of replacement, we will dispatch the product(s) in 3-4 working days post verification. This process can only be fulfilled as per availability of stock.
  7. In case of refund, the amount be refunded as per our Refund Policy.

For an incomplete order or missing product(s), please raise a request within 2 days of receiving the product on whether you wish to get the missing product(s) delivered or wish to get a refund for the missing product(s). Accordingly, we shall initiate the delivery of the missing product(s) or refund any amounts paid by you in relation to the missing product(s). 

In the event of frivolous and unjustified complaints regarding the quality and content of the product(s), we reserve the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard. 
Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Replacement Policy. Return or replacement of product(s) due to allergic reactions is not applicable.

 

REFUND POLICY

The customer may be contacted to better understand the damage or defect in the product prior to issuing any refund.

Refunds will be initiated through bank transfers. No cash refunds will be made.  Online refunds will be initiated within 5 to 7 business days from the day of refund initiation

only Gwalior Jurisdictions